AskCody Help Center
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Troubleshooting
Implementing AskCody
1. Preface
2. Plan & Prepare for the implementation of AskCody
3. Create your organizational account
4. Integrate with Microsoft Exchange
5. Establish User Management
6. Setting up Bookings
7. Setting up Displays
8. Setting up Services
9. Setting up Visitors
10. End-user management
11. Final Testing
12. Deploy to end-users
13. End-user Training and Adoption
14. Support after go-live
Integrations and Security
Infrastructure
Microsoft Exchange and Exchange Online
Outlook and Office 365
Active Directory Server
Azure Active Directory (Azure AD)
Microsoft Power BI
Microsoft Teams
API
Data Processing
Security
Microsoft Azure Single Sign-On
Troubleshooting
General Settings
Compatibility Requirements
Error Codes
Bookings
Bookings Add-in for MS
Mobile App
Displays
Dashboards
Workplace Central and Meeting List
Desk booking
Services
Visitors
Insights
Tips & Tricks, Webinars, and more
Tips & Tricks
Online Training and Webinars
COVID-19 Compliant with AskCody
Data processing and legal
AskCody Terms & Conditions
Data Processing Agreement
Mastering Reports
Join the AskCody User Community
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AskCody Help Center
Troubleshooting
Implementing AskCody
1. Preface
2. Plan & Prepare for the implementation of AskCody
3. Create your organizational account
4. Integrate with Microsoft Exchange
5. Establish User Management
6. Setting up Bookings
7. Setting up Displays
8. Setting up Services
9. Setting up Visitors
10. End-user management
11. Final Testing
12. Deploy to end-users
13. End-user Training and Adoption
14. Support after go-live
Integrations and Security
Infrastructure
Microsoft Exchange and Exchange Online
Outlook and Office 365
Active Directory Server
Azure Active Directory (Azure AD)
Microsoft Power BI
Microsoft Teams
API
Data Processing
Security
Microsoft Azure Single Sign-On
Troubleshooting
General Settings
Compatibility Requirements
Error Codes
Bookings
Bookings Add-in for MS
Mobile App
Displays
Dashboards
Workplace Central and Meeting List
Desk booking
Services
Visitors
Insights
Tips & Tricks, Webinars, and more
Tips & Tricks
Online Training and Webinars
COVID-19 Compliant with AskCody
Data processing and legal
AskCody Terms & Conditions
Data Processing Agreement
Mastering Reports
Join the AskCody User Community
Troubleshooting
General Settings, Compatibility Requirements, and Error Codes
What is "follow the meeting logic"?
General Settings
User Roles and Memberships on the AskCody Platform
How do I manage user integration?
Add a user in the AskCody Management Portal
How to access more features in the AskCody Platform
Navigating Through the New Interface Of The AskCody Management Portal
New Names Across the AskCody Platform
How to reduce the permissions to the AskCody Azure AD Integration
Why can't I log in?
How does a new user login for the first time?
How to redeploy the AskCody modern add-ins for Outlook
I lost access to some features/sections in the AskCody Management Portal
Cost centers are not being integrated to AskCody
Meeting Room Display shows "The license key is not valid"
Why am I not receiving notifications from AskCody?
3 tips to get started with AskCody (Video)
How to setup information in the "Account" tab
How do I delete a user?
How to change the language?
Language and Time settings in AskCody
Can I change the displayed text in the AskCody Platform?
Cost centers are not visible in the Services Add-in for Outlook
See more
Compatibility Requirements
Compatibility Requirements with AskCody
Hardware compatibility guide suitable for AskCody software
Error Codes
The AskCody platform Status Page
AskCody Services found multiple matching meetings
Troubleshooting with error codes
Error 400 Bad Request
ErrorActiveDirectoryUnavailable
ErrorAppointmentNotFound
ErrorAttendeeNotFound
ErrorCalendarDisabled - how to fix?
ErrorEwsTemporarilyUnavailable
ErrorFolderNotFound
ErrorForbidden
ErrorImpersonateUserDenied
ErrorImpersonationDenied
ErrorInternalError - how to fix?
ErrorInternalTimeout
Error: Invalid license key
ErrorInvalidEwsUrl - how to fix?
ErrorInvalidImpersonatedUser
ErrorInvalidLicense - how to fix?
ErrorInvalidOperation
ErrorInvalidRecipients
ErrorInvalidSmtpAddress
ErrorIrresolvableConflict
ErrorMailboxNotFound
ErrorMailboxStoreUnavailable
ErrorMalformedEwsUrl
ErrorMalformedResponse
ErrorMissingOrganizer - how to fix?
ErrorNameResolutionFailure
ErrorNetworkError - how to fix it?
ErrorNetworkTimeout
ErrorNoSuitableServiceAccount
ErrorNonPrimarySMTPAddress - how to fix?
ErrorResourceNotFound - how to fix?
ErrorServerBusy - how to fix it?
ErrorServiceUnavailable - how to fix?
ErrorTemporaryNetworkError
ErrorTemporaryServerError
ErrorTokenSerializationDenied
ErrorTooManyRequests - how to fix?
ErrorUnauthorized - how to fix?
ErrorUnknown
ErrorUnsupportedVersion
NetworkAbort - how to fix?
NetworkTimeout
NetworkUnavailable
CONNECTION_TIMED_OUT
COULD_NOT_CONNECT
HOST_NOT_FOUND
PEER_CERTIFICATE_VERIFICATION_FAILED
TOO_MANY_REDIRECTS
RECEIVE_ERROR
SSL_HANDSHAKE_FAILED
UNKNOWN_ERROR - how to fix?
See more