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Troubleshooting
General Settings, Compatibility Requirements, and Error Codes
General Settings
- User Roles and Memberships on the AskCody Platform
- How do I manage user integration?
- Add a user in the AskCody Management Portal
- How to access more features in the AskCody Platform
- Navigating Through the New Interface Of The AskCody Management Portal
- New Names Across the AskCody Platform
- How to reduce the permissions to the AskCody Azure AD Integration
- Why can't I log in?
- How does a new user login for the first time?
- How to redeploy the AskCody Add-ins for Outlook
- I lost access to some features/sections in the AskCody Management Portal
- Cost centers are not being integrated to AskCody
- Meeting Room Display shows "The license key is not valid"
- Why am I not receiving notifications from AskCody?
- 3 tips to get started with AskCody (Video)
- How to setup information in the "Account" tab
- How do I delete a user?
- How to change the language?
- Language and Time settings in AskCody
- Can I change the displayed text in the AskCody Platform?
- Cost centers are not visible in the Services Add-in for Outlook
- Why changes to private meetings in Outlook are not reflected in certain AskCody products, and how to fix it
- Troubleshooting the User Synchronization with Entra ID
- Manage your Licenses by Locations
- What are In-app purchases in AskCody?
- Allow in-app purchases
Compatibility Requirements
Error Codes
- Troubleshooting with error codes
- Error 400 Bad Request
- ErrorActiveDirectoryUnavailable
- ErrorAppointmentNotFound
- ErrorAttendeeNotFound
- ErrorCalendarDisabled - how to fix?
- ErrorEwsTemporarilyUnavailable
- ErrorFolderNotFound
- ErrorForbidden
- ErrorImpersonateUserDenied
- ErrorImpersonationDenied
- ErrorInternalError - how to fix?
- ErrorInternalTimeout
- Error: Invalid license key
- ErrorInvalidEwsUrl - how to fix?
- ErrorInvalidImpersonatedUser
- ErrorInvalidLicense - how to fix?
- ErrorInvalidOperation
- ErrorInvalidRecipients
- ErrorInvalidSmtpAddress
- ErrorIrresolvableConflict
- ErrorMailboxNotFound
- ErrorMailboxStoreUnavailable
- ErrorMalformedEwsUrl
- ErrorMalformedResponse
- ErrorMissingOrganizer - how to fix?
- ErrorNameResolutionFailure
- ErrorNetworkError - how to fix it?
- ErrorNetworkTimeout
- ErrorNoSuitableServiceAccount
- ErrorNonPrimarySMTPAddress - how to fix?
- ErrorResourceNotFound - how to fix?
- ErrorServerBusy - how to fix it?
- ErrorServiceUnavailable - how to fix?
- ErrorTemporaryNetworkError
- ErrorTemporaryServerError
- ErrorTokenSerializationDenied
- ErrorTooManyRequests - how to fix?
- ErrorUnauthorized - how to fix?
- ErrorUnknown
- ErrorUnsupportedVersion
- NetworkAbort - how to fix?
- NetworkTimeout
- NetworkUnavailable
- CONNECTION_TIMED_OUT
- COULD_NOT_CONNECT
- HOST_NOT_FOUND
- PEER_CERTIFICATE_VERIFICATION_FAILED
- TOO_MANY_REDIRECTS
- RECEIVE_ERROR
- SSL_HANDSHAKE_FAILED
- UNKNOWN_ERROR - how to fix?
- Failed To Fetch
- The AskCody platform Status Page