CONNECTION_TIMED_OUT

Description of the error code "CONNECTION_TIMED_OUT"

Domain: Network 

Code: CONNECTION_TIMED_OUT

Type: Temporary error

Description:
You tried to reach a part of the AskCody Portal that did not respond due to a time-out in the connection. This sometimes happens because the AskCody service requests information from many different places in the Platform, and if one of those places takes too long to respond, you will get the error message "Connection timed out". 

It is either a simple network-related error in the AskCody Platform or network restrictions set by IT in your organization. 

Solution:
Try to refresh your current browser webpage and click on the desired destination in the AskCody Portal a few times. If you are still experiencing the same error message, please reach out to our support team or your internal IT/Support team to find out if they have set up any network restrictions in your organization.