I lost access to some features/sections in the AskCody Management Portal

Learn how to troubleshoot this issue

Access to different sections in the AskCody Management Portal is determined in a RBAC (Role-based access control) basis, so a series of roles grant users access to different sections and features in the platform. To learn more about the different roles in the AskCody Management Portal, please click here.

In some cases, users might lose access to different sections in the AskCody Management Portal due to the configuration in their organizational accounts. There are different scenarios in which this can happen:

Someone in your organization revoked your access

In some cases, restructuring processes in organizations result also in an access reform to the different services the organization has access to. If this is the case, please contact an IT administrator in your organization to get your access restored

Your organization has an Active Directory user synchronization service enabled with AskCody, and the service revoked your access

In this case, the syncronization service reflects the group membership defined by your organization in the groups you are synchronizing via Azure AD, or Active Directory. Since the roles are given on a group basis (click here to learn more about this), all the members from a specific group will get the specific role(s) defined in the sync configuration. In order for you to get your role(s) back, please get in touch with an IT administrator in your organization with access to Active Directory, or Azure Active Directory and to the whole AskCody platform (with the "Owner" role), and ask them to make a member of the groups that grant users the roles you wish to have. To learn more about the configuration of each one of the synchronizations with either Active Directory, or Azure Active Directory, please click on the corresponding link below: