ErrorForbidden

Domain: Exchange

Code: ErrorForbidden

Type: Configuration error (You are often able to resolve this type of error.)

Description: Access denied. We received an HTTP 403 Forbidden response from Exchange.

When accessing the Servies and Visitors Add-ins, users may see the ErrorForbidden error message. This will be seen when the Exchange Integration does not have sufficient access to the relevant meeting details. 

Possible cause: AskCody does not have access to the requested mailbox. This often occurs when your organization restricts AskCody's access: RBAC for Applications or an Application Access Policy on Exchange Online, or an impersonation scope on Exchange Server.

Possible solution: Ensure the requested mailbox is within AskCody's allowed scope: every room and desk mailbox connected to AskCody, plus the user calendars of everyone who books or attends meetings in those rooms. See Limiting AskCody's access in Exchange Online. The permissions themselves are listed in Permissions used and required connecting AskCody with MS Graph and Entra ID.