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Integrate Microsoft Entra ID with AskCody

This article explains why connecting Microsoft Entra ID to AskCody is an important step in your implementation, and directs you to the full setup guide

Integrate Microsoft Entra ID with AskCody

Connecting AskCody to your organization's Microsoft Entra ID (formerly Azure Active Directory) allows you to manage user access to the platform automatically, based on the groups and directory data you already maintain in Entra ID.

Without this integration, users need to be added and managed manually in AskCody. With it, your directory becomes the single source of truth, and changes in Entra ID automatically reflect in AskCody.

What the Entra ID integration enables

  • Automatic user provisioning: Users are added to AskCody when they are added to the relevant groups in Entra ID. No manual invitations needed.
  • Automatic user deprovisioning: When a user leaves the organization or is removed from a group, their access to AskCody is revoked automatically.
  • Role designation: Entra ID groups are mapped to AskCody roles, so users get the right level of access based on their group membership. Examples include AskCody Owner, Facility Management, or Reception staff.
  • Reception and service provider memberships: Groups can be configured to automatically assign users to specific receptions or service providers, so the right people have access to the right locations and modules from day one.
  • Cost center assignments: If your organization manages cost centers in Entra ID, these can be synced to AskCody so users are automatically linked to the correct cost centers when placing service requests.
  • Account status mirroring: If a user account is disabled in Entra ID, access is automatically revoked in AskCody as well.

When to set this up

Set this up now, as part of Step 4. It requires a Global Microsoft 365 Administrator and only needs to be done once. Once the integration is in place, user access is managed automatically going forward.

Ready to set it up?

Follow the complete step-by-step guide below. It covers creating and configuring the Enterprise Application, setting up attribute mapping, adding groups, starting the sync, and managing user access in AskCody.

Here's the step-by-step guide: Set Up Automatic User Management with Microsoft Entra ID