How to customize Visitor Management text and messages

Learn how to edit the messages sent and displayed in the AskCody Visitor Management module


If you would like to learn how to include the infotags in the printed visitor labels, please click here.

To customize the information displayed on your Check-in Kiosk, in the messages sent from the Visitor Management module, and in terms and conditions, you need to access the AskCody Management Portal.

Additionally, please make sure to add at least one language to the reception (which can be done by clicking on the drop-down menu in the top left corner and choose Admin CenterThen click on Visitors in the top menu bar and select Receptions. In there, click on the blue edit button at the right of the reception you want to edit, and under Advanced configuration, the language option will be available).

Now, to edit the Messages, please click on the drop-down menu in the top left corner and choose Admin CenterThen click on Visitors in the top menu bar and select Check-In Properties.

In the Check-In Properties tab, click on the information/text you want to change.

Messages list on the AskCody management portal


Now you can see the chosen information/text translated into your configured languages and then you just click Edit to change the desired information/text. 

Edit messages on the AskCody management portal

How to implement Visitor information in messages

When editing the information in an email or SMS (e.g. the Host email notification or the Host SMS notification), you can insert specific Infotags. These Infotags will pull information from the Check-in Kiosk and display it automatically in the message.

e.g.: The Infotag %GUEST_NAME% will post the name of the guest.

Edit SMS in the AskCody Management Portal


You can create custom Infotags by clicking on Visitors  Infotags  Add.

When creating a new Infotag, there are different fields available for customization:

  • Name: The name of the infotag.
  • Description: A description of the infotag for people in your organization to understand its purpose.
  • Reception: If a reception is selected from this drop-down menu, then only that reception will have access to the infotag. If the field is left empty, then all the receptions in the organization will have access to that infotag.
  • Code: This is the internal value the infotag will appear when using it in the Messages section.
  • Label: This consists of the text right before the value of the infotag. 
  • Value: This will be the text following the label in the message. This text can be anything (e.g. a Wi-Fi password for easy access). 

For example, if an infotag is used to display an emergency number in the organization, then the label could be: "In case of emergency, please contact the following number: ", and the value could be the actual number to use in case of emergency.

New Infotag-1

How to create custom terms and conditions

  1. Log in to the AskCody Management Portal with the credentials created when creating your organizational account on the signup page. Choose EU or US.
  2. Click the menu tab in the upper left corner. 
  3. Go to the Admin Center
  4. Go to Visitors and select Check-in Properties
  5. Find the properties names Title of terms and Text of terms

Terms and conditions

Here you can change the Terms and Conditions that are shown on all your Check-in Kiosks when visitors are checking in. On the Check-in Kiosks, the user will be able to scroll, so there is plenty of space to write everything the visitor should know when visiting your office.