How to customize Visitor Management text and messages

Learn how to edit the messages sent and displayed in the AskCody Visitor Management module

To customize the information displayed on your Check-in Kiosk and in the messages sent from the Visitor Management module, you need to access the AskCody Management Portal.

Additionally, please make sure to add at least one language to the reception (which can be done by clicking on the drop-down menu in the top left corner and choose Admin CenterThen click on Visitors in the top menu bar and select Receptions. In there, click on the blue edit button at the right of the reception you want to edit, and under Advanced configuration, the language option will be available).

Now, to edit the Messages, please click on the drop-down menu in the top left corner and choose Admin CenterThen click on Visitors in the top menu bar and select Check-In Properties.

In the Check-In Properties tab, click on the information/text you want to change.

Messages list on the AskCody management portal

 

Now you can see the chosen information/text translated into your configured languages and then you just click Edit to change the desired information/text. 

Edit messages on the AskCody management portal

How to implement Visitor information in messages

When editing the information in an email or SMS (e.g. the Host email notification or the Host SMS notification), you can insert specific Infotags. These Infotags will pull information from the Check-in Kiosk and display it automatically in the message.

e.g.: The Infotag %GUEST_NAME% will post the name of the guest.

Edit SMS in the AskCody Management Portal

 

You can create custom Infotags by clicking on Visitors  Infotags  Add.

When creating a new Infotag, the text input in the box named value will be the text following the Infotag in the message. This text can be anything (e.g. a Wi-Fi password for easy access). 

Create an infotag in the AskCody Management Portal