1. Help Center
  2. Visitor Management

Why is my check-in screen not showing the language selected?

Learn how to manage different languages in the AskCody Visitor Management check-in screens

In the process of setting up a Welcome+ Check-in screen, it is possible to choose the desired languages to be available on the screen.

In order to provide a configurable solution that fits the reception needs, the Check-in screen displayed text can be configured in the Admin Center --> Welcome+ --> Welcome+ messages. 

As of right now, the messages with a default translation are English, Danish, Swedish and Norwegian (Bokmål). French, German, Spanish, Finnish setups are per default set to English on all messages. 

Messages list on the Visitor management portal


How can I set up the check-in screen to display French, German, Spanish and Finnish? 

When you have added a language to the reception (Spanish, for example), the message for the Spanish language will appear under "messages" for that reception, making the Spanish language available for the check-in screens attached to that reception. However, the messages displayed on the screen will still appear in English, and therefore need to be translated manually. This can be done by editing the messages in the "Screen" group in the AskCody Management Portal under the Welcome+ Messages Configurations.

Edit messages in the AskCody check-in screens


To know more about how AskCody handles languages across the platform, please click on the following link: Language Management in AskCody