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Why can't I book/extend/cancel/end my meeting from AskCody Displays?

Learn the possible causes for missing options in your AskCody Displays such as booking, extending, canceling and ending meetings.

There are primarily three reasons why you are not able to interact with your meeting from the meeting room's Display: 

1. The option is not enabled

If the button is not visible on the Display, please make sure that the option is enabled on the Display Template that is used (e.g. if the End button is missing, make sure that the Ending option is enabled)

You can find your Display Template here

2. The integration is missing write access

Exchange Online (Microsoft Graph): check that admin consent includes Calendars.ReadWrite. See Permissions used and required connecting AskCody with MS Graph and Entra ID.

Exchange Server (EWS): check that the service account has the Application Impersonation role. See Why some Display features require the Application Impersonation Role.

3. The device displaying Display is unresponsive 

If the buttons are unresponsive or if the screen is slow to respond to the touch inputs, please make sure to check the condition of the device showing the Display.