Why can't I book/extend/cancel/end my meeting from AskCody Displays?

Learn the possible causes for missing options in your AskCody Displays such as booking, extending, canceling and ending meetings.

There are primarily three reasons why you are not able to interact with your meeting from the meeting room's Display: 

1. The option is not enabled

If the button is not visible on the Display, please make sure that the option is enabled on the Display Template that is used (e.g. if the End button is missing, make sure that the Ending option is enabled)

You can find your Display Template here

2.  Application Impersonation is not enabled

For the different Display options to work your integration between AskCody and Exchange need to have Application Impersonation enabled (to learn more about ApplicationImpersonation, click here) 

You can see if Application Impersonation is enabled for your integration here 

3. The device displaying Display is unresponsive 

If the buttons are unresponsive or if the screen is slow to respond to the touch inputs, please make sure to check the condition of the device showing the Display.