Why are my add-in(s) not displayed in the Outlook Client or OWA?

Learn how to troubleshoot when the add-ins are missing in the Outlook ribbon

After deploying the add-ins, they should be visible in the Outlook ribbon of the selected users/groups:

A screenshot of an Outlook Calendar event, displaying and highlighting the AskCody Add-ins

If the AskCody add-ins are not displayed in the Outlook client or OWA please follow the following troubleshooting steps: 

  1. The deployment of the add-in(s) might not have finished yet, so please allow up to 24 hours to pass after the deployment
  2. Update to the newest Outlook version
  3. Restart the PC
  4. Make sure that the user(s) is experiencing this issue a part of the group used for deploying the add-in(s) in your organization 
  5. Check that the add-in(s) are enabled for the user(s). Do this by going to the user(s) mailbox in the OWA and click settings. Then click manage add-ins and select My add-ins
  6. Make sure that the user(s) does not have any customized ribbon elements that could interfere with the add-in ribbon tab

Are the add-in(s) blank? Please see this article on how to fix blank add-in(s).