Learn how to troubleshoot when the add-ins are missing in the Outlook ribbon
After deploying the add-ins, they should be visible in the Outlook ribbon of the selected users/groups:
If the AskCody add-ins are not displayed in the Outlook client or OWA please follow the following troubleshooting steps:
- The deployment of the add-in(s) might not have finished yet, so please allow up to 24 hours to pass after the deployment
- Update to the newest Outlook version
- Restart the PC
- Make sure that the user(s) is experiencing this issue a part of the group used for deploying the add-in(s) in your organization
- Check that the add-in(s) are enabled for the user(s). Do this by going to the user(s) mailbox in the OWA and click settings. Then click manage add-ins and select My add-ins
- Make sure that the user(s) does not have any customized ribbon elements that could interfere with the add-in ribbon tab
If you are not an admin, please contact your organization's IT team and request them to check the deployment status of the add-ins on the organization. Since add-in deployments can be scoped to different groups, or users, it may be that it is not made available to everyone in the organization.
Are the add-in(s) blank? Please see this article on how to fix blank add-in(s).