- AskCody Help Center
- Integrations and Security
- Outlook and Office 365
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Implementing AskCody
- 1. Preface
- 2. Plan & Prepare for the implementation of AskCody
- 3. Create your organizational account
- 4. Integrate with Microsoft Exchange
- 5. Establish User Management
- 6. Setting up Bookings
- 7. Setting up Displays
- 8. Setting up Services
- 9. Setting up Visitors
- 10. End-user management
- 11. Final Testing
- 12. Deploy to end-users
- 13. End-user Training and Adoption
- 14. Support after go-live
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Integrations and Security
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Troubleshooting
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Bookings
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Services
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Visitors
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Insights
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Webinars
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Data processing and legal
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Mastering Reports
Why are my add-in(s) not displayed in the Outlook Client or OWA?
Learn how to troubleshoot when the add-ins are missing in the Outlook ribbon
After deploying the add-ins, they should be visible in the Outlook ribbon of the selected users/groups:
If the AskCody add-ins are not displayed in the Outlook client or OWA please follow the following troubleshooting steps:
- The deployment of the add-in(s) might not have finished yet, so please allow up to 24 hours to pass after the deployment
- Update to the newest Outlook version
- Restart the PC
- Make sure that the user(s) is experiencing this issue a part of the group used for deploying the add-in(s) in your organization
- Check that the add-in(s) are enabled for the user(s). Do this by going to the user(s) mailbox in the OWA and click settings. Then click manage add-ins and select My add-ins
- Make sure that the user(s) does not have any customized ribbon elements that could interfere with the add-in ribbon tab
Are the add-in(s) blank? Please see this article on how to fix blank add-in(s).