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How are item prices updated in Services?

Learn how to manage price updates on individual items in AskCody Services

Each item in Services (such as catering, AV, cleaning) has a configurable price.

When an admin or provider updates an item’s price and saves it, the new price is effective immediately across AskCody. From that moment on, users will see and use the updated price when placing orders in the Services add-in for Outlook, and in the Services web portal.

How to update an item's price

  • Login to AskCody
  • Click the icon to go to Services in the sidebar  
  • On the left panel, click on Items & Services --> Manage Items and Services
  • Find the item you wish to update the price to, and click on Edit at the right
  • Update the price field with the desired value, and click on Update
  • The item will now have its price updated

What changes when you update an item’s price

  • The item’s price is updated platform-wide as soon as you save it

  • New orders created after the change use the new price automatically

What does not change automatically

  • Existing orders (placed before the price update) do not reprice on their own

  • You may therefore have upcoming orders that still reflect the previous price

How to apply the new price to an existing order

You have two options depending on who updates the order.

Option A: Provider/Admin updates the request (Services portal)

Use this if you manage requests in the Services web portal.

  1. Open Services in the AskCody Portal

  2. Find the request with an item that should reflect the new price

  3. Click Edit

  4. Review the items; their prices will be refreshed to the current item prices

  5. Click Update to save changes

  6. The request now reflects the updated item prices.

Option B: Requester updates the order (Services add-in in Outlook)

Use this if you are the meeting organizer who is placing a Service request from Outlook

  1. Open the calendar event in Outlook

  2. Open the AskCody Services add-in from the ribbon at the top

  3. You should see the existing request(s) tied to the meeting. The items with updated prices should already reflect the new price

  4. Click Update request

  5. The request is now updated with the latest item prices

Alternative: Replace the request

If you prefer not to edit:

  • Reject the existing order in the Services portal

  • Ask the requester to place a new request which will automatically use the latest prices