Terms and Conditions - Frequently Asked Questions (FAQ)

 In Denmark, we have a saying which basically translates to “Beloved child knows many names” and the same goes for the Terms & Conditions of AskCody. You may refer to our T&C as Service Level Agreement, Master Agreement etc. For clarifications sake, going forward, we will refer to it as our Terms & Conditions, which will also include agreement of service.

How do I accept AskCody Terms & Conditions?

Accepting the terms and conditions will happen through 3 different channels.

AskCody Platform: On your main account in your AskCody Admin portal, a pop-up will appear, alerting you of the new Terms and Conditions – this is the first acceptance.

Additionally, acceptance will happen when you pay your subscription via your next invoice. The acceptance of the Terms & Conditions will be stated here.

Finally, by renewing your subscription with AskCody, you are automatically also transferring to the current Terms & Conditions.

What is our Service Level Agreement?

This is part of your Terms & Conditions with AskCody, and describes the service level that AskCody is obligated to uphold to you as a customer.

My legal department would like to make some changes to the terms. Is that ok?

AskCody should be seen as a ‘one-size fits all’ type of product We do our best to stick to consistent terms. This focus allows us to build the best possible products at competitive prices. Maintaining standard terms with all AskCody customers also allows us to focus resources on meeting our obligations to our customers.  Do keep in mind that the terms have been carefully authored to be fair to both you and us, to avoid the need for negotiation. However, we are of course always open for dialogue, and will do our very best to accommodate any needs or concerns your business may have.

How do I cancel my subscription?

Renewal date and Terms can always be found in the AskCody Management Portal inside the License Overview and will reflect the date for renewal, based on the date for signing up, activating the AskCody Platform.

The Subscription period is 12 whole months plus that portion of the initial month where the Platform is first made available to the Purchaser. The Subscription period is automatically renewed for 12 months, when a Subscription period ends.

The Agreement can be terminated by either Party in writing, with a notice of at least 3 months, which therefore makes the latest day of termination, the last day of the 9th month of the Subscription period. Cancellation must be done to your Account Manager, and you must request confirmation of your cancellation, which will trigger a farewell flow from AskCody.