How data is used

AskCody use the data and information collected from the AskCody Platform to:

  • Provide the Services in the AskCody Platform to operate our business
  • Maintain, protect, and improve the Platform,
  • Develop new features and improve existing features
  • Protect AskCody and our Controller’s (Customer's) data.
  • Improve and personalize the AskCody Platform

Providing and improving our services in the AskCody Platform

We use data to provide and improve the services we offer and perform essential business operations. This includes operating the services, maintaining, and improving the performance of the services, including developing new features, research, and providing customer support.

Customer support

We use data to diagnose service problems and provide other customer care and support services.

Product activation

We use data - including device and application type, location, and unique device, application, network and subscription identifiers - in order to activate software and devices that require activation.

Service Improvement

We use data to continually improve our services, including adding new features or capabilities.

Security, Safety and Dispute Resolution

We use data to protect the security and safety of our services and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements. Our communications and data syncing services systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing or malware links. We may block delivery of a communication or remove content if it violates our terms.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Communications

We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive communications from AskCody by email.