Training & Adoption
Once you’re up and running, it’s critical to get your users on board. To do so, it’s important that you support your users, measure adoption, and encourage adoption. User adoption begins with executive sponsorship. For the initial deployment, the sponsor must communicate clear expectations as well as enthusiasm. Usually, a combination of 'carrots' and 'sticks' works well, such as a mandate that 'If it’s not in AskCody, it doesn’t exist.' Use exception reports and dashboards to track usage and then use that information to understand where you need encouragement or enforcement. Measuring adoption is critical, both immediately after go-live and over time. Set up usage reports and use adoption dashboards to track progress right from the start.