How to configure Welcome+ Check-in Screen in locked down Kiosk Mode on a Windows touch PC with 3rd party virtual keyboard

What is it for

AskCody delivers a product license key for setting up Welcome+ Check-in screens and in addition to this provide hardware setup recommendations. The Check-in screen is designed to be displayed fullscreen on touch devices and in this case a Windows Touch PC. The recommended setup is a simple setup with Chrome or Microsoft Edge in kiosk mode and Windows default touch keyboard we refer to this as Standard Kiosk mode. If a kiosk needs to be completely locked down which is typically used in unmanned receptions, this article is about our recommended way of doing this. 



  • Windows 10
  • Stable internet connection 
  • 1080P display or larger display resolution
  • Landscape view
Additional Software
AskCody only provides the License URL for the Welcome Check-in screen but to get the best user experience with the product you will have to set up the check-in screen in a fullscreen kiosk view. On Windows 10 this involves using third-party software. AskCody only recommends software for this setup and do not partner or provides support in the use of this.



Prepare kiosk setup

Google Chrome Microsoft Edge
  • Download and install Google Chrome
  • Download and install Secure Lockdown (Use valid product license)
  • Download and install Hot Virtual Keyboard (Use valid product license and follow the setup wizard to configure Hot Virtual Keyboard). 
  • Open Chrome and install the Chrome extension for Hot Virtual Keyboard (This is required to make Hot Virtual Keyboard pop-up when pressing input fields in Google Chrome). Important! make sure to open the extension after installation and press the toggle "Enable in incognito".
  • Place the Windows Taskbar in screen top and hide the taskbar (This is due to the taskbar sometimes flashing when running in secure lockdown mode).
  • In Google Chrome Disable google translateSettings -> Advanced Settings -> Language

(Optional) Make Chrome or Edge automatically start-up when Windows boots:

  • Search for and open Windows Run dialog box. 
  • In Run write the following: shell:startup This will open the default startup folder in Windows.
  • Place the Chrome/Edge shortcut here and it will automatically open when Windows starts.

Configuring Hot Virtual Keyboard 

Hot Virtual Keyboard is fully customizable but to ensure optimal user experience we recommend using the following configuration. 

  • When installing follow the setup wizard 
  • Set Keyboard type to [Kiosk Alpha] Style[Black]
  • In advanced setting set the following : []Show when the cursor is visible, []fit width, Dock at the bottom of Screen.
  • After installation, right-click Hot Virtual Keyboard system tray icon and select Options -> Set high priority for Hot Virtual Keyboard


Set the browser in kiosk mode

Google Chrome Microsoft Edge

A Chrome shortcut on the desktop will be configured to open in kiosk view that will show the URL in fullscreen, disable Chrome's built-in touch gestures and make chrome skip the print dialog.

  • Right Click on the desktop shortcut and choose properties

  • In the field Target, type the following after the target path for Google Chrome:
--incognito --kiosk --kiosk-printing --disable-pinch --enable-viewport-meta --overscroll-history-navigation=0 [INSERT URL]
Obs: The AskCody License URL for Welcome+ on Large Touch Devices(LTD) can be found in the AskCody Admincenter - Welcome+ -> Check-in Screens. Please be sure to use the LTD URL.

Printer Setup (Welcome+ with label printing)

The --kiosk-printing flag in the browser's shortcut target above enables Chrome and Microsoft Edge to do silent printing (printing without print dialog). Learn more about Printer Setup and Configuration in our "How to configure visitor label print for the Welcome+ Check-in Screen on Windows PC" article.

Configuring Secure Lockdown 

  • Install Secure Lockdown
  • Open Secure Lockdown and set a new password. accept. Net framework update
  • Choose the Chrome or Microsoft Edge shortcut as "Master application."
  • Select Hot Virtual Keyboard as "Background application."

For more information about Secure LockDown Setup can be found here


Using Secure Lockdown

  • Tap Secure Lockdown icon, and press Alt-Shift-S
  • Enter your Secure Lockdown Password and select enable Secure Lockdown. Press no to restart.
  • When Windows is booted in Secure Lockdown, press Alt-Shift-S and enter the password.
  • Deselect enable Secure Lockdown."
  • Now Windows will boot up instead of Secure Lockdown."
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